Customer service guarantee waiver
The Customer Service Guarantee (CSG) sets a minimum performance standards relating to telephone services. The CSG is administered by the ACMA and more information can be found here: Customer Service Guarantee
In accordance with the Telecommunications (Customer Protection and Service Standards) Act 1999 (Cth), and the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2), Ignite Broadband proposes that you waive your protection and rights in full for the services to be supplied by Ignite Broadband. As a customer, you are not obliged to waive your protections or rights in full, however you acknowledge that Ignite Broadband reserves its right not to provide you with a service should you not agree to waive your protections and rights in full.
The protection and rights set out in the CSG which we propose that you waive include:
- damages for breach of performance standards;
- time for payment of damages for breach of performance standards;
- right of contribution;
- guaranteed maximum connection periods;
- guaranteed maximum rectification period;
- information to be given to customers; and
- making and changing appointments.
Applicable Ignite Broadband policies and Terms and Conditions
The legal relationship between Ignite Broadband and you shall be governed by the operation of section 479(2)(b) of the Telecommunications Act 1997 (Cth), therefore the terms and conditions on which the services are supplied by Ignite Broadband will be those set out in our Terms and conditions and no contract, agreement nor other legally binding relationship shall be created between us.
Each of the documents referred to above may be found at www.ignitebroadband.com.au